Frequently Asked Questions

Have questions about Opsgility? See below or contact us directly at info@opsgility.com.

Frequently Asked Questions

What differentiates Opsgility from other training companies?

What really differentiates us from the crowd is our content. It is updated constantly and it is designed and built by industry recognized experts, not some Joe Blow that doesn’t know the topic. We have LOTS of hands-on labs for an immersive experience. We strive to stay on top of Microsoft Cloud technology and be right on the bleeding edge. We pay attention to the Microsoft Cloud roadmap so that we can have courses ready for when the new changes hit the market. Another thing that differentiates us from the others is that we deliver BOTH instructor-led training (on-site or virtual) as well as offer you and your team on-demand training.

Can any of your on-demand courses be taught by a live instructor?

Yes, our on-demand courses can be delivered by a live instructor and can be combined with other on-demand courses if needed for a truly encompassing learning experience of the technology your team needs to learn.

Can I pay for either your on-demand courses or instructor-led training by invoice or does it all need to be paid via credit card?

Yes, we are happy to invoice your company with Net 30 terms.

Does Opsgility accept Microsoft Software Assurance Training Vouchers (SATVs)?

Yes, we are a Microsoft Silver Learning Partner and can accept SATVs for any Microsoft Official Curriculum (MOC) Course.

What kind of additional training support can I expect from Opsgility?

Opsgility’s experienced account management team helps with training administration and class registration and our Customer Success Representatives are here to assist and assure that you and your team are getting the most out of your on-demand subscription service.

What happens if I do not cancel my free trial after the trial period?

Your credit card will be charged.

How do I cancel my subscription?

You can cancel your subscription any time during the free trial period by going to your Manage Account page and clicking the manage subscription link.

What software do I need to install in order to do the hands-on labs?

It is dependent on the specific lab but you will find the answer in the prerequisites for each lab.

Do I have to give you my credit card before signing up for a free trial?

Yes, you will need to enter a payment method when signing up for a free trial.

Can I take Opsgility courses offline?

We are currently developing a mobile app to allow this and will notify all subscribers once this is in place.

What browsers are supported by Opsgility to take your online courses?

The latest versions of Google Chrome, Edge, and IE have been tested thoroughly.

If I cancel my account, will it still be active until the next billing date?

No, it is canceled immediately.

How is Opsgility’s online service different than other online learning services?

Opsgility focuses solely on Microsoft Cloud technologies for the Enterprise environment. Our focus is on depth, not breadth, so you won’t find a CSS class or a yoga class on our site. We believe in a hands-on approach to learning. You will find so much more than just videos to watch with our service. Almost all of our on-demand courses include multiple hands-on labs and all of our courses include knowledge assessments to measure the knowledge you have gained.

How can I get a course completion certificate after I finish a course?

Go to My Account – My Certificates

How can I track my training activity?

Go to My Account – My Training Activity

Can I take notes in the training courses as I go?

Yes, Click on Notes - Click in Add a Note and then press the plus sign to save. You can return later to the location in the video you saved the note.

Can I interact with other users who have taken or taking the class I'm currently in?

Yes, Click on Support and Feedback in the course player.

Is there a free trial for corporate subscriptions?

Yes, there is a 7 day free trial for both individual and business subscriptions.

If I already have an individual subscription but want to create a new business subscription for my team, how do I set this up without losing my account’s existing data?

You can create a business subscription using the same email address used for the individual subscription so you can keep your account’s data. We recommend that you create the new business subscription first, and then proceed with canceling your individual subscription. You should not lose any data as long as you use the same email address for both accounts.

Can I sign up for a business subscription if I have less than 5 users?

Yes, you can sign up for a business subscription and access all the team management tools that come with this type of subscription. However, your price per user will be at the individual user rate until you extend your subscription to 5 users or more.

How do I take a lab?

Once you have completed a module, click on the Lab name to see step-by-step instructions.

Who do I contact if I have any issues with the site?

Support@opsgility.com

How can I stay up to date on the new training classes coming up?

Follow our blog. We regularly announce new courses from our expert authors.

Once I sign up for an online subscription, when will my card be charged?

7 days from the day you begin the subscription, unless you have a discount code for a longer trial.

Will I receive a receipt each month for my subscription? How is this receipt sent?

Yes, you will receive a receipt each month via email.

How do I sign up for an online subscription?

Click on Start Course (Any course you would like to take) - Click on Start Your Free 7 Day Trial – Click on Individual Subscription or Business Subscription – Create Account. You are set up now with your online training with Opsgility!

Are the Microsoft Official Curriculum courses available online?

Currently, MOC training courses are only available for instructor-led deliveries, but we have other custom developed courses available online that cover many of the same topics. We are considering offering MOC courses on-demand. If you are interested in this please contact us at support@opsgility.com.

Can I manage more than one business subscription with the same account?

Yes, you can manage multiple subscriptions under one account login as long as you are set at the subscription manager on each of the accounts you wish to manage.

Can I make sure that my team members take certain courses?

Yes, you can assign each team member any course in our on-demand catalog. You can also assign multiple team members a course at one time.

How can I make sure my team members are using the training?

You can check your team’s progress yourself by going to My Account – Manage Subscriptions – Selecting the subscription you want – Team Members – Activity Report. You can also check up on an individual team member by going to the Team Members page and selecting the View Activity option under the Activity pull down menu next to the specific team member you are wanting to view.

How do I rate each class?

Click on the 1-5 choice of stars, 1 being lowest in satisfaction and 5 being greatest.

Do I need my own Azure, Office 365, or Dynamics CRM online subscription for hands-on labs with on-demand classes?

Yes, but Microsoft does offer a trial for each service: https://azure.microsoft.com/, https://products.office.com/en-us/try, and https://www.microsoft.com/en-us/dynamics/crm-free-trial-overview.aspx.

Once I activate my subscription, which training course should I start with?

This depends on what areas you are looking to get training on and the level of your technical expertise, but we usually recommend that you start with several of our introductory classes. You can also reference our recommended learning paths featured on the courses page.

How long does a typical instructor-led training course last?

If the course is onsite the typical length for a course is 3 – 5 days depending on subject.

What’s the schedule like for a typical class?

Typically the schedule is 9 AM – 5 PM with a morning and afternoon break and an hour long lunch break.

What’s the minimum number of users to sign up for on-site training?

If we’re doing an on-site training we charge by the day, not by the student. The maximum number of students per trainer is no more than 20, but 15 students or less is ideal for the best experience.

What sets the in-person training apart from the virtual training?

With on-site training, students are all in the same room and get to interact closely with each other. Virtual training is better for more dispersed teams. If your team is in different regions they can all come together for the same training course and it is more flexible as we can work with you on creating a flexible schedule (including partial days) to accommodate your team.

Do you offer any training packages?

Yes, please see our Cloud Readiness Packages page

Do I need my own Azure subscription for instructor-led (live) training?

No, Opsgility will provide Azure subscriptions for your students to take the course.